African Customer Service????

So, I feel compelled to share with you our experiences of "great" customer service.

1. Anita and I were out on a date to see a movie and then get some dessert at the restaurant in the mall. On the dessert menu, there was a chocolate brownie that you could get in "full size" and "bite size". Anita asked the server for a "bite sized" chocolate brownie and the waiter said that they were out of the "bite sized" brownies, but had the "full size" brownies. I will let that one sink in a minute............ After Anita ordered the "full size" and the waiter left, we both looked at each other and said, "You COULD just cut the "full size" brownie into "bite size"!!!! Needless to say, we had a great laugh!

2. When we print pictures here in Lesotho, we take the digital pictures on a flash drive to the mall and insert that into the Kodak machine and select the pictures to be printed. On the last 10 trips, the flash drive portion of the machine has been broken, but the employee has willingly put the flash drive in their computer and transferred them onto a different media format that does work in the machine. This takes time, but works. Well, just the other day, we went to the same machine with pictures on the flash drive. The employee said that the machine would not work with that drive. We said that we have given them the drive before and that they have transferred it to another media that would. But, this time the employee said that they could do that but would need to charge us for the extra time to transfer the photos to another media.................... So, let me get this straight.......YOUR machine is broken so the extra time that is involved to complete the picture printing would need to be paid by the customer?!?!?!?! Needless to say, we went down the street about 2 kms away to another Kodak machine and had them printed there.

These are just two examples of the strange (or non-existent) customer service here in Africa. Anita and I can laugh at these, as we are getting used to them. I had to call someone in America the other day, and I couldn't help but be excited about the customer service that I received over the phone, and I let them know it too!
Bryan